In confidence

Terms of Sale

Version of September 30, 2026
This English translation is provided for your convenience. The French version is the reference version.

These terms apply when a consumer orders a printed book from the Aveu studio (monaveu.com/atelier, in English at monaveu.com/en/atelier) for delivery in mainland France or the United States (the 50 states and the District of Columbia). The studio is free: you only pay for the book, when you print it. They also apply to buying a gift card (article 11). You accept these terms by checking the box provided before payment. The version that applies is the one in effect on the day you place your order.

1. The seller

Gabriel Turpin, sole trader (French micro-enterprise, EI), SIREN 530 371 871, business address: Vivienne Domiciliation, 47 rue Vivienne, 75002 Paris, France.
Email: bonjour@monaveu.com.
VAT not applicable, article 293 B of the French General Tax Code.
See also the legal notice.

2. The book

Paperback (perfect bound), A5 format (14.8 × 21 cm, about 5.8 × 8.3 in), full-color soft cover, matte finish.
Interior in color on white coated paper, or in black and white on white uncoated paper if the studio offers that option and you choose it.
Page count according to the size you choose in the studio.

The content is composed in your browser from your own conversations. You read it over and approve it before ordering: the studio preview shows the book as it will be printed. Digital printing can produce slight color differences from what you see on screen, and a trim that is off by a few millimeters. These are not defects.

3. Ordering

You compose and approve your book in the studio.
The studio creates the PDF in your browser and checks it: format, fonts, resolution.
You enter the delivery address. The total price is shown, delivery included.
You accept these terms, then the payment button takes you to Stripe’s secure payment page.
Your order is final as soon as Stripe confirms the payment, or as soon as you confirm it if a gift card covers the full price. You then receive an order confirmation by email, with these terms attached.
The studio then uploads the PDF directly for the printer, who makes your book. It also lets you download that PDF: it is sent nowhere else, and Aveu keeps no copy of it.

Until you pay, you can go back and change anything: content, interior, address.

4. Price and payment

Prices are in euros, all taxes included, delivery included. A book costs €29 (48 pages), €35 (96 pages) or €39 (144 pages), delivery included to both mainland France and the United States. The price is shown before payment.

You pay in full, when you order, with the payment methods offered on the Stripe page (including credit and debit cards). Aveu never sees or stores your card details.

An Aveu gift card can pay for all or part of the price (article 11): its amount comes off before payment. A promo code, when Aveu offers one, gives the stated discount under the conditions announced with it (duration, number of uses); it can't be combined with a gift card or another code.

5. Printing and delivery

Your book is printed and shipped by our printer, Lulu Press, Inc., and its printing partners. It is delivered by mail to the address you entered, in mainland France or the United States (the 50 states and the District of Columbia) only, within 30 days of your order at the latest.

If it hasn’t arrived by then, you can ask us in writing to deliver it within a reasonable additional period. If it still doesn’t arrive, you can cancel the order and receive a full refund within 14 days (articles L216-6 and L216-7 of the French Consumer Code).

The book travels at our risk until you receive it. If it is lost or arrives damaged, we will reprint it and send it to you again at no cost, or refund you if you prefer. If the package comes back to us because the address you entered was incorrect, a new shipment may be charged to you at the cost of postage.

6. No right of withdrawal

Your book is made from your own content and according to your choices: it is an item made to your specifications and clearly personalized. The 14-day right of withdrawal therefore does not apply (article L221-28, 3°, of the French Consumer Code). You acknowledge this by checking the box before payment. Your rights if the book is defective remain fully intact.

7. Defects and guarantees

Badly printed, badly bound, damaged, or different from the preview you approved: write to us at bonjour@monaveu.com with your order number and a photo. We will reprint it and send it to you at no cost, or refund you.

The following are not defects: the content you approved (text, choice of letters) and the slight differences described in section 2.

In every case, you benefit from the following legal guarantees (translation of the notice required by French law):

The consumer has two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove that the lack of conformity exists, not when it appeared.

Where the contract of sale provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to prove that the lack of conformity affecting the digital content or digital service exists, not when it appeared.

The legal guarantee of conformity requires the seller, where applicable, to provide all updates needed to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience to the consumer.

If the goods are repaired under the legal guarantee of conformity, the consumer receives a six-month extension of the initial guarantee.

If the consumer asks for the goods to be repaired but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the date the goods are replaced.

The consumer may obtain a reduction of the purchase price while keeping the goods, or end the contract and receive a full refund in exchange for returning the goods, if:
1° the seller refuses to repair or replace the goods;
2° the repair or replacement of the goods takes place after thirty days;
3° the repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer ultimately bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4° the lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or to termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to ask for repair or replacement first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the goods are returned in working order.

The rights above result from articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the legal guarantee of conformity in bad faith faces a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in exchange for returning the goods.

8. Your content

You alone are responsible for the content of your book. You confirm that you have the right to print what it contains, and that it breaks no law and infringes no one else’s rights.

Aveu does not read your book. It is composed in your browser, then the PDF goes directly to the printer through a signed link. It is deleted from our temporary storage as soon as the printer has retrieved it, and after 24 hours at the latest. The printer keeps the files under its own policy in order to make and ship the book. If the printer refuses a file, or content that breaks its rules, we refund you in full.

9. Personal data

For your order, we process your name, your address, your phone number (required by the carrier) and your email. They are shared with Stripe for payment and with Lulu for printing and delivery. Details, retention periods and your rights: privacy policy.

10. Complaints and mediation

For any question or complaint: bonjour@monaveu.com.

If a dispute could not be resolved with us after a written complaint, you can turn to the consumer mediator free of charge: membership in progress; their details will be shown here once it is in place (article L612-1 of the French Consumer Code).

11. Gift cards

The Aveu gift card is sold at monaveu.com/en/gift for €29, €35 or €39, paid in full through Stripe. The code is emailed to the buyer as soon as payment is confirmed, with a printable card and these terms attached.
It is valid for one year from payment; the expiry date appears on the card and in the email. After that date, the code can no longer be used and any unused balance is not refunded.
It is redeemed when ordering a book in the studio: its balance comes off the price, shipping included. If the book costs more, the difference is paid on the Stripe page; if it costs less, the rest stays on the code until it expires. A remaining amount under €0.50 is on us.
It cannot be exchanged for cash or refunded outside the withdrawal right below. The code works like cash: whoever holds it can use it, so keep it safe. If you lose it, write to us from the email address used for the purchase and we'll resend it.
Right of withdrawal. The gift card itself is not personalized: the buyer may withdraw without giving a reason within 14 days of purchase, as long as the code hasn't been used, by writing to bonjour@monaveu.com (the model form annexed to article R221-1 of the French Consumer Code also works). The refund is made within 14 days, using the same payment method. The book ordered with the card remains subject to article 6.
Purchase data (the buyer's email, the first names and the note on the card) is handled as described in the privacy policy.

12. Governing law

These terms are governed by French law. In the event of a dispute, you may bring the matter, as you choose, before any court with territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where you lived at the time of the order or when the harmful event occurred (article R631-3 of the French Consumer Code).